Personal Information Protection Policy

LATEGRA’s business areas are planning and production of domestic and international live events, CG/video planning and production, provision of real-time graphic specialized services utilizing AR and VR, development of entertainment contents including Metaverse, space design/production for offices, stores, virtual and web-based spaces, and the planning and production of digital promotions. In the provision of these services, supporting, consulting, and recruiting, we handle a large amount of personal information.
We consider it an important social responsibility to carefully protect such personal information and ensure the rights and interests of individuals.
In order to protect personal information appropriately, we declare that we have established our own rules for the protection of personal information as listed below, have established a system to put these rules into practice, and have established a solid protection and management system in the course of our business operations.

  1. Acquisition, Use, and Provision of Personal Information

    1. When acquiring personal information, we will specify the purpose of use as clearly as possible, use legal and fair means to the extent necessary to achieve that purpose and obtain consent.
    2. Personal information shall be used only within the scope of the purpose of use clearly indicated, notified, or publicly announced to the person concerned, and measures shall be taken to ensure that personal information is not used for purposes other than those stated in the purpose of use.
    3. When providing or entrusting the handling of personal information to a third party, it will be done legally and within the scope of the purpose of use to which the person concerned has given consent. In addition, we will exercise necessary and appropriate supervision over the third party.
  2. Implementation of Safety Measures

    In order to ensure the accuracy of personal information and the safety of its use, safety measures including information security measures are implemented. Efforts are made to prevent unauthorized access to personal information, leakage, loss, or damage of personal information and to improve and correct security.

  3. Appropriate Response to Complaints and Consultations

    If a complaint or consultation is received from the person concerned, we will respond appropriately and promptly. In addition, we respect the rights and interests of the person who provided personal information, and when the person requests disclosure, correction, deletion, or suspension of the use or provision of his/her personal information, we will respond lawfully and without delay.

  4. Compliance with laws, guidelines, and norms

    To realize proper personal information protection, we will comply with laws and regulations regarding the handling of personal information, national guidelines, and other norms.

  5. Continuous Improvement of Personal Information Protection Management System

    We will periodically audit the operation status of the personal information protection management system, and based on the results, maintain and continuously improve it, so as to improve the level of protection of personal information.

    <Inquiries regarding personal information>
    LATEGRA, Inc. Personal Information Protection Manager
    TEL: +81-50-3358-3079

    Enacted on February 1, 2021
    (Revised on April 1, 2023)
    LATEGRA, Inc. CEO, Ryuji Yamagata

【Handling of Personal Information】

  1. Purpose of use of personal information

    A. Purposes of use of personal information is obtained directly from the person in writing, etc.

    1. Customer information: For business negotiations, inquiries, business contact, order placement, and billing and payment operation
    2. Employee information: For personnel and labor management, business management, health management, and security management of employees
    3. Personal information of applicants for employment: For recruitment management and contact with applicants
    4. Personal information related to video business: For video recording for distribution (e.g., on YouTube)
    5. Personal information related to our services: Membership registration for service use

    B. Purposes of use in cases where information is obtained from the person in question other than in writing directly.

    1. Customer information: To carry out sales promotion services
    2. Profile sheet: To carry out sales promotion services

    <Public Notice of Personal Data Retained by the Company or Record of Provision of Personal Data to a Third Party>

    1. Name and address of the company and name of its representative

      402 CROSS DOCK HARUMI, 4-7-4 Harumi, Chuo-ku, Tokyo 104-0053, Japan
      CEO: Ryuji Yamagata

    2. Name, title, affiliation and contact information of the personal information protection administrator

      Keiko Sato (Director)
      Contact: +81-50-3358-3079

    3. Purpose of use of all retained personal data
      As described in (1). “Purposes of Use of Personal Information” above.
    4. Matters Concerning the Contact Point for Receiving “ComplaintsComplaints regarding the Company’s handling of personal information are accepted at the following contact point.

      LATEGRA,Inc. Personal Information Protection Section
      402 CROSSS DOCK HARUMI, 4-7-4 Harumi, Chuo-ku, Tokyo 104-0053, Japan

    5. Name of authorized personal information protection organization and contact for complaint resolution.

      Adress: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
      Phone: +81-3-5860-7551

      ■Japan Users Association of Information Systems (JUAS)

      Address: 2F NBF Higashiginza Square Bldg.,1-13-14 Tsukiji, Chuo-ku, Tokyo 104-0045, Japan
      Phone: +81-3-6264-1318 / 10:00 – 16:00 (closed Saturdays, Sundays, and holidays)
  2. Provision of Personal Information to Third Parties
    We will not disclose or provide personal information obtained by us to any third party without the prior consent of the person concerned, except in the following cases listed above.

    ・When required by law.

    ・When it is necessary for the protection of the life, body, or property of an individual and when it is difficult to obtain the consent of the person concerned.

    ・When it is necessary for public health or the sound development of children, and when it is difficult to obtain the consent of the person concerned.

    ・When it is necessary to cooperate with public institutions such as the national government in the execution of their legally prescribed duties, and when it is difficult to obtain the consent of the person concerned.

  3. Outsourcing the Handling of Personal information
    We may outsource all or part of the handling of personal information obtained in the course of business activities within the scope of the purposes of use of personal information to a subcontractor. In such cases, we will select a subcontractor that is deemed to handle personal information properly and carry out necessary and appropriate supervision onthe subcontractor.
  4. Measures Taken to Securely Manage Retained Personal DataWe will strictly store and manage acquired personal data by the following security control measures for the protection of personal data.
    • ① Formulation of basic policy

      ・We have established this policy to ensure the proper handling of personal information and to inform the contact person for handling questions and complaints.

    • ② Establishment of rules for the handling of personal information

      ・Establishment of personal information protection rules for each stage of acquisition, use, storage, provision, deletion/disposal, etc., regarding handling methods, responsible persons/persons in charge, and their duties, etc.

    • ③ Organizational security control measures

      ・Establish a person responsible for the handling of personal information (Personal Information Manager).

      ・Clarify employees who handle personal information and the scope of personal data handled by such employees.

      ・Establish a system for reporting to the Personal Information Manager in the event that a fact or indication of a violation of the law or company regulations is detected.

      ・Conduct periodic self-inspections of the status of personal information handling, as well as audits by other departments and third parties.

    • ④ Personal safety control measures.

      ・Regular training is provided to employees on matters to keep in mind concerning the handling of personal information.

      ・The confidentiality of personal information is stated in the rules of employment.

    • ⑤ Physical safety control measures

      ・In the area where personal information is handled, access restrictions are imposed on employees and the equipment they bring with them, and measures are taken to prevent unauthorized persons from accessing personal information.

      ・Take measures to prevent theft or loss of equipment, electronic media, documents, etc. that handle personal information.

      ・Implement measures to prevent personal information from being easily discovered when equipment, electronic media, etc. that handle personal information are carried, including movement within the business site.

    • ⑥ Technical security control measures

      ・Implement access control to limit the scope of personal information handled and the persons in charge.

      ・We have implemented a system to protect the information system that handles personal information from unauthorized access from outside or unauthorized software.

    To protect personal information, we will optimize security measures against leakage, loss, misuse, and unauthorized access.
    We will strictly store and manage personal information provided to us by optimizing security measures against leakage, loss, misuse, unauthorized access, etc., and by educating and enlightening our employees and other staff.

  5. Matters concerning disclosure, etc. of retained personal data or records provided to third parties.

    With regard to the retained personal data or third party provision records held by the Company, any request for “Disclosure”, which include notification of the purpose of use, disclosure, correction, addition or deletion of content, cessation of use, erasure and cessation of provision to third parties, is made by the person concerned or their representative (legal representative or representative under power of attorney) will be dealt with in accordance with the following procedures.

    <Place to submit requests for disclosure>

    Requests for disclosure, etc., should be submitted by mail to the following address.
    Contact for Requests:
    LATEGRA,Inc. Personal Information Protection Section
    402 CROSS DOCK HARUMI, 4-7-4 Harumi, Chuo-ku, Tokyo 104-0053, Japan

    <Forms of documents to be submitted when requesting disclosure, and other methods of requesting disclosure>

    To request disclosure, please download and use the “Request Form for Disclosure.” (PDF format), fill in the required items, attach the required documents, and send it to us.

    <How to verify that the person making the Request for Disclosure is the person himself/herself or his/her representative>

    Please attach a copy of an identification document with a photograph attached (driver’s license, passport, my number card) as a document that verifies the identity of the person making the request for disclosure.
    If the request is made by a representative, please also attach a document that verifies the representative’s identity and a letter of appointment.
    After confirming the identity of the person making the request or his/her representative, the documents will be returned together with the “Response Form for Request for Disclosure” (Response Form)